glitch??

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dpr1960
Posts: 4
Joined: Sun Mar 01, 2015 3:28 am
In-game user name: dpr1960

glitch??

Post by dpr1960 » Sun Mar 01, 2015 3:45 am

I'm new to the game. I've been playing just a few weeks.
Yesterday while editing my deck, the background went white and then everything froze.
Now i can't edit any decks.
The sceen freezes up in a "downloading" state.
I can still play the game, but only with the cards that were in my deck at the time when the background went white.
Any help would be appreciated.
Thanks,
dpr1960

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: glitch??

Post by 1mb4k4 » Sun Mar 01, 2015 9:52 am

It seems you have so many cards so it broke the list.
What device were you playing on while this happened?

dpr1960
Posts: 4
Joined: Sun Mar 01, 2015 3:28 am
In-game user name: dpr1960

Re: glitch??

Post by dpr1960 » Sun Mar 01, 2015 7:54 pm

I'm using a Samsung Note Pro 12.2 android.

Thanks

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: glitch??

Post by 1mb4k4 » Sun Mar 01, 2015 9:28 pm

Could you try restarting your device the right after it loads launch the game go to salvage and remove all the cards you don't need from your stash.
Then try organizing your decks again.

dpr1960
Posts: 4
Joined: Sun Mar 01, 2015 3:28 am
In-game user name: dpr1960

Re: glitch??

Post by dpr1960 » Mon Mar 02, 2015 1:35 am

When I click on salvage, it again freezes when downloading..

If an admin can access and delete all of the normal cards and the rare, I would appreciate it.

Leave the elite and epic.

Thanks,

dpr1960

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: glitch??

Post by 1mb4k4 » Tue Mar 03, 2015 10:29 am

You can do it from the web then on your computer.
From eldhelm.com for EU server or us.eldhelm.com for US server.
You can use the same credentials which you use to login from your phone.
Please, try this and keep me posted!

dpr1960
Posts: 4
Joined: Sun Mar 01, 2015 3:28 am
In-game user name: dpr1960

Re: glitch??

Post by dpr1960 » Wed Mar 04, 2015 2:15 am

Logging in using a desktop computer and "salvaging" the excess cards worked.

Thanks for the help!!

dpr1960

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