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glitch??

Posted: Sun Mar 01, 2015 3:45 am
by dpr1960
I'm new to the game. I've been playing just a few weeks.
Yesterday while editing my deck, the background went white and then everything froze.
Now i can't edit any decks.
The sceen freezes up in a "downloading" state.
I can still play the game, but only with the cards that were in my deck at the time when the background went white.
Any help would be appreciated.
Thanks,
dpr1960

Re: glitch??

Posted: Sun Mar 01, 2015 9:52 am
by 1mb4k4
It seems you have so many cards so it broke the list.
What device were you playing on while this happened?

Re: glitch??

Posted: Sun Mar 01, 2015 7:54 pm
by dpr1960
I'm using a Samsung Note Pro 12.2 android.

Thanks

Re: glitch??

Posted: Sun Mar 01, 2015 9:28 pm
by 1mb4k4
Could you try restarting your device the right after it loads launch the game go to salvage and remove all the cards you don't need from your stash.
Then try organizing your decks again.

Re: glitch??

Posted: Mon Mar 02, 2015 1:35 am
by dpr1960
When I click on salvage, it again freezes when downloading..

If an admin can access and delete all of the normal cards and the rare, I would appreciate it.

Leave the elite and epic.

Thanks,

dpr1960

Re: glitch??

Posted: Tue Mar 03, 2015 10:29 am
by 1mb4k4
You can do it from the web then on your computer.
From eldhelm.com for EU server or us.eldhelm.com for US server.
You can use the same credentials which you use to login from your phone.
Please, try this and keep me posted!

Re: glitch??

Posted: Wed Mar 04, 2015 2:15 am
by dpr1960
Logging in using a desktop computer and "salvaging" the excess cards worked.

Thanks for the help!!

dpr1960