hero deleted by system

[xymkof]

I just finished a campaign match in which I pulled a mythical card only to find that I don't have a hero. I know support for recovery is usually limited, but since the deletion was automated, I was hoping there was a way to recover my hero fritz as of 0315 MST, and ensure that it doesn't lose "Haunting Voices" as a result of this system glitch.

[1mb4k4]

Hi,

Heroes are never deleted. I am sure that your hero is still there.
There are reported cases when connection problems caused such failures. A restart of the game or refresh the page will solve the problem.

Regards,

[xymkof]

Yup, the hero is showing again. I had already tried closing Eldhelm from task manager prior to posting. If it Happens again, I will know to wait about 10 minutes before checking. Thanks for the quick reply.

[1mb4k4]

Please, make sure you are running the latest version. This is should be fixed there.
Does this issue occur after you leave the game minimized or without interaction for a long time?