hero deleted by system

Technical support regarding all platforms, attempted cheating and harassment complaints.

Moderator: Essence Team

Post Reply
xymkof
Posts: 2
Joined: Thu Jun 04, 2015 9:20 am
In-game user name: xymkof

hero deleted by system

Post by xymkof » Thu Jun 04, 2015 9:28 am

I just finished a campaign match in which I pulled a mythical card only to find that I don't have a hero. I know support for recovery is usually limited, but since the deletion was automated, I was hoping there was a way to recover my hero fritz as of 0315 MST, and ensure that it doesn't lose "Haunting Voices" as a result of this system glitch.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: hero deleted by system

Post by 1mb4k4 » Thu Jun 04, 2015 9:53 am

Hi,

Heroes are never deleted. I am sure that your hero is still there.
There are reported cases when connection problems caused such failures. A restart of the game or refresh the page will solve the problem.

Regards,

xymkof
Posts: 2
Joined: Thu Jun 04, 2015 9:20 am
In-game user name: xymkof

Re: hero deleted by system

Post by xymkof » Thu Jun 04, 2015 10:00 am

Yup, the hero is showing again. I had already tried closing Eldhelm from task manager prior to posting. If it Happens again, I will know to wait about 10 minutes before checking. Thanks for the quick reply.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: hero deleted by system

Post by 1mb4k4 » Thu Jun 04, 2015 8:14 pm

Please, make sure you are running the latest version. This is should be fixed there.
Does this issue occur after you leave the game minimized or without interaction for a long time?

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest