Game don't start

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seraph78
Posts: 5
Joined: Mon Jun 15, 2015 3:49 pm
In-game user name: seraph78

Game don't start

Post by seraph78 » Fri Oct 02, 2015 4:40 pm

Hi @all.

Since last week i have problems to start game.
I start app then come black screen first. Then comes message " connection" or " loading language" and then nothing. Game freezed. Can wait as long as i want. Game dont start.

My trys:
Delete and reinstall game
Reboot my device
Try with wlan or mobile internet

Nothing helps.

I try many times to start and sometimes i come in game but it can be that the game freeze again.

Hope u can help me

Chris

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Sat Oct 03, 2015 3:29 am

Hi,

I see activity on your account Seraph78 up to a few hours ago. It all shows successful logins from android device.
Are you using multiple devices or another account?

Regards,

seraph78
Posts: 5
Joined: Mon Jun 15, 2015 3:49 pm
In-game user name: seraph78

Re: Game don't start

Post by seraph78 » Sat Oct 03, 2015 3:02 pm

Yes i use 2 device. My mobile phone and my tablet. But not at same time. I test what happens if i delete game from tablet.

Regards
Chris

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Sun Oct 04, 2015 3:17 pm

What is the problematic device model and android version?

seraph78
Posts: 5
Joined: Mon Jun 15, 2015 3:49 pm
In-game user name: seraph78

Re: Game don't start

Post by seraph78 » Mon Oct 05, 2015 7:40 am

It was by both. But i found the problem. Before i close the app i must logout. Then i can login with other device. If i stay online with one device and only close app, the problem comes.

Regards and thx for help
Chris

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Tue Oct 06, 2015 5:12 pm

You do not need to logout...
You just have to either use the "exit game" feature (on android only) or kill the app from the multitask view.

Regards,

KlaremaR
Posts: 1
Joined: Tue Dec 01, 2015 11:48 pm
In-game user name: KlaremaR
Contact:

Game dont start

Post by KlaremaR » Fri Dec 11, 2015 8:49 am

there is not any message of error, just the windows dissapear when the game is tring to starting.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Tue Dec 15, 2015 10:25 am

What is your device and android version?

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Wed Dec 16, 2015 4:13 pm

Actually that's true. I have tried many times (installing, uninstalling, redownloading, install back etc) to play eldhelm on my IPAD 1(1st version) but everytime I start the game, the window appears to be starting for a very short while then it disappears. Exactly what Klaremar described.

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Sat Jan 09, 2016 1:07 am

It's a pity the game cannot be launched from ipad1 nor ipad2.
Last edited by Mongbat on Mon Mar 28, 2016 5:18 am, edited 1 time in total.

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