Game don't start

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1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Tue Jan 12, 2016 2:44 pm

I am testing the game on iPhone 3gs running iOS 6.1...
The game is designed to run on very old devices also.

So you see the essence logo o a white screen right? Then a black screen...
And the "loading" window.
Can you confirm this?

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Fri Jan 15, 2016 2:51 pm

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Last edited by Mongbat on Mon Mar 28, 2016 5:16 am, edited 1 time in total.

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Fri Jan 15, 2016 2:53 pm

I am surprised that you did not know about the game failing to start on ipad devices (ipad1 and ipad2, I tested both.)
Last edited by Mongbat on Mon Mar 28, 2016 5:16 am, edited 1 time in total.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Mon Jan 18, 2016 11:41 am

Well, i guess it does not happen on newer models and most players use iPhones. :(
A year ago i had iPad first gen and i tested the game on it, now i don't :(

Can you help me investigate this?
Could you access the device logs and send them to me?
If you do not know how to do that, please, contact me!

Regards,

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Mon Jan 18, 2016 1:24 pm

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Last edited by Mongbat on Mon Mar 28, 2016 5:16 am, edited 1 time in total.

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Mon Jan 18, 2016 3:32 pm

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Last edited by Mongbat on Mon Mar 28, 2016 5:16 am, edited 1 time in total.

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Tue Jan 19, 2016 3:34 pm

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Last edited by Mongbat on Mon Mar 28, 2016 5:15 am, edited 1 time in total.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Thu Jan 21, 2016 11:35 am

I think on windows iTunes sync is the only way to get the logs. :(

My very old iPhone syncs without any problems on Windows 10. You should not have any problems with syncing.
What version of iOS is running your iPad1?

The problem with iPad1 is that i has very little RAM. Apart from that it is capable of running the game without issues. Usually the game starts and at some point it crashes with low memory. Adjusting the display settings of the game to lowest settings makes the game work on pretty much any device.
Still the game has to at least start ...

Without seeing the logs we can only guess :(

Regards,

Mongbat
Posts: 27
Joined: Sun Sep 13, 2015 12:48 am
In-game user name: Mongbat

Re: Game don't start

Post by Mongbat » Fri Jan 29, 2016 3:18 pm

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Last edited by Mongbat on Mon Mar 28, 2016 5:15 am, edited 1 time in total.

1mb4k4
Posts: 376
Joined: Tue Jan 15, 2013 11:26 am
In-game user name: 1mb4k4

Re: Game don't start

Post by 1mb4k4 » Mon Feb 08, 2016 1:01 pm

I doubt it that anyone still uses the first iPad :)

I will try to find such device and test the game and see whether it fails.
I will keep you posted here!

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