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Game don't start

Posted: Fri Oct 02, 2015 4:40 pm
by seraph78
Hi @all.

Since last week i have problems to start game.
I start app then come black screen first. Then comes message " connection" or " loading language" and then nothing. Game freezed. Can wait as long as i want. Game dont start.

My trys:
Delete and reinstall game
Reboot my device
Try with wlan or mobile internet

Nothing helps.

I try many times to start and sometimes i come in game but it can be that the game freeze again.

Hope u can help me

Chris

Re: Game don't start

Posted: Sat Oct 03, 2015 3:29 am
by 1mb4k4
Hi,

I see activity on your account Seraph78 up to a few hours ago. It all shows successful logins from android device.
Are you using multiple devices or another account?

Regards,

Re: Game don't start

Posted: Sat Oct 03, 2015 3:02 pm
by seraph78
Yes i use 2 device. My mobile phone and my tablet. But not at same time. I test what happens if i delete game from tablet.

Regards
Chris

Re: Game don't start

Posted: Sun Oct 04, 2015 3:17 pm
by 1mb4k4
What is the problematic device model and android version?

Re: Game don't start

Posted: Mon Oct 05, 2015 7:40 am
by seraph78
It was by both. But i found the problem. Before i close the app i must logout. Then i can login with other device. If i stay online with one device and only close app, the problem comes.

Regards and thx for help
Chris

Re: Game don't start

Posted: Tue Oct 06, 2015 5:12 pm
by 1mb4k4
You do not need to logout...
You just have to either use the "exit game" feature (on android only) or kill the app from the multitask view.

Regards,

Game dont start

Posted: Fri Dec 11, 2015 8:49 am
by KlaremaR
there is not any message of error, just the windows dissapear when the game is tring to starting.

Re: Game don't start

Posted: Tue Dec 15, 2015 10:25 am
by 1mb4k4
What is your device and android version?

Re: Game don't start

Posted: Wed Dec 16, 2015 4:13 pm
by Mongbat
Actually that's true. I have tried many times (installing, uninstalling, redownloading, install back etc) to play eldhelm on my IPAD 1(1st version) but everytime I start the game, the window appears to be starting for a very short while then it disappears. Exactly what Klaremar described.

Re: Game don't start

Posted: Sat Jan 09, 2016 1:07 am
by Mongbat
It's a pity the game cannot be launched from ipad1 nor ipad2.